Repairs

That is very unfortunate, and we are happy to assist you further. Please contact us via email and include your contact details, order number, and invoice. Specify the item in question and include the item number. Clearly describe the defect. We will determine whether the defect is covered by the warranty and work with you to find an appropriate solution. Depending on the product and the nature of the defect, we will arrange a repair, replacement, or refund of the purchase price.

That is very unfortunate, and we are happy to assist you further. Please contact us via email and include your contact details, order number, and invoice. Specify the item in question and include the item number. Clearly describe the defect. We will determine whether the defect is covered by the warranty and work with you to find an appropriate solution. Depending on the product and the nature of the defect, we will arrange a repair, replacement, or refund of the purchase price.

We aim to resolve the repair for you as quickly as possible. Once we have received your item and started working on it, you will receive a notification from us. We have set a maximum duration of 15 working days, but we strive to complete it sooner. If your item has been repaired and shipped back to you, you will receive a confirmation. This way, you are always informed about the progress of the repair process.

If the defect falls within the warranty conditions and period, we will repair your item free of charge. If the defect is outside the warranty conditions, we won’t leave you stranded. We will repair your item for a fee but will first provide you with a price estimate. This way, you can decide what you want to do.